We want every customer to shop with confidence. This Refund & Return Policy explains the general conditions for returns, exchanges, refunds, damaged items, and order cancellations.

Please review this policy before making a purchase.

1. Return Window

Eligible items may generally be returned within 30 days of delivery.

To qualify for a return, merchandise should:

  • Be unworn and unused

  • Be unwashed

  • Remain in substantially the same condition in which it was received

  • Have original tags attached where applicable

  • Include original packaging where reasonably possible

  • Be free from stains, odors, alterations, or customer-caused damage

  • Include valid proof of purchase or order information

Items that do not meet these conditions may not qualify for a refund.

2. How to Request a Return

Before sending an item back, please contact our customer support team using the contact information provided on our website.

Please include:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Photos if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide the available return instructions.

Please do not send merchandise back without contacting us first.

3. Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.

We recommend using a tracked shipping method when returning merchandise.

We cannot guarantee responsibility for return packages that are lost or damaged before reaching the designated return destination.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing an important component

  • Materially different from what was ordered

please contact us as soon as reasonably possible.

Provide your order details and clear photos showing the issue.

Depending on the circumstances, we may offer:

  • A replacement

  • A refund

  • Return authorization

  • Another appropriate resolution

5. Non-Returnable Items

Certain products may not qualify for return, including:

  • Worn merchandise

  • Washed clothing

  • Items with stains or odors

  • Products damaged after delivery

  • Items missing original tags where applicable

  • Products returned outside the applicable return period

  • Items marked as final sale

  • Personalized or customized items, if offered

  • Products that cannot reasonably be resold for hygiene or safety reasons

6. Exchanges

Exchanges may be available depending on stock availability.

If you need a different:

  • Size

  • Color

  • Style

  • Product

please contact us first.

In some cases, the simplest option may be to return the original item and place a new order.

Replacement availability cannot be guaranteed.

7. Refund Processing

Once an approved return is received and reviewed, an eligible refund will generally be issued to the original payment method.

Please allow reasonable processing time after the return reaches us.

Your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

8. Refund Amount

Approved refunds generally cover the eligible merchandise value.

Original shipping charges and return shipping costs may not be refundable unless:

  • We sent the wrong item

  • The product arrived damaged

  • The product was defective

  • We otherwise approve reimbursement

  • Applicable law requires otherwise

9. Missing or Delayed Refunds

If you have received confirmation that a refund was issued but it has not appeared, please:

  1. Check the original payment account.

  2. Contact your bank or card issuer.

  3. Allow the payment provider’s standard processing period.

If the refund is still not visible after the normal processing period, please contact us for assistance.

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests.

However, once an order has entered processing, fulfillment, or shipping, cancellation may no longer be available.

If cancellation is not possible, the regular return process may apply after delivery.

11. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If a package is returned because of:

  • An incorrect address

  • An incomplete address

  • Refused delivery

  • Failed delivery attempts

  • Other circumstances outside our reasonable control

additional shipping charges may apply or may be deducted from an eligible refund where permitted.

12. Final Sale Items

Certain promotional, clearance, or specially marked products may be identified as Final Sale.

Final Sale items may not be eligible for return, exchange, or refund unless required by applicable law or unless the product arrived damaged, defective, or incorrect.

Customers should review the product page carefully before purchasing a Final Sale item.

13. Policy Updates

We may update this Refund & Return Policy from time to time as our store procedures, products, or applicable requirements change.

The revised version may be posted on our website with an updated “Last Updated” date.

14. Contact Us

For questions regarding a return, exchange, refund, cancellation, or damaged item, please contact us using the customer support details provided on our website.